Cancellation and Refund

At ALPHATECH NUTRITION, we strive to make your return experience hassle-free. Here's everything you need to know about our return process:

  • Return Window: You can return any product within 7 days of delivery. Refunds will be processed back to the original payment method. If you paid via Cash on Delivery or Bank Deposit, your refund will be issued as a cheque in your name.

  • Condition of Products:

    • Products must be unused and in their original packaging.
    • We cannot accept returns or issue refunds for products that have been used, opened, or tampered with.

  • Free Gifts or Items:

    • If your order included free items (e.g., T-shirts, shaker cups), these must also be returned.
    • If they are not included, the value of these items may be deducted from your refund.

RETURN PROCESS

  1. Request a Return: Contact our customer support team to initiate the return process.

  2. Validation: Once we receive your request, we’ll verify if it meets our return criteria.

    • If valid, we’ll arrange for the item to be picked up.
    • If not, we reserve the right to reject the request or pursue legal action if the request is deemed fraudulent.

  3. Delivery Checks:

    • At the time of delivery, inspect the package for any damage.
    • If the package is damaged, do not accept it. Contact us immediately to report the issue and explore the next steps.

  4. Packing Returns: Ensure the product is packed securely with all accompanying items (tags, labels, manuals, etc.) to prevent damage during transit.

CONDITIONS FOR RETURNS

To ensure your return is eligible:

  • The product must be unused, unopened, and in its original packaging.

  • Returns are not accepted for:

    • Used products.
    • Items with damaged or missing serial/UPC numbers.
    • Products without complete packaging or accessories.

  • Please note: Returns are not accepted for issues like rash reactions, taste preferences, or stomach discomfort. We recommend consulting a physician before purchasing any product.

SPECIAL PROMOTIONS

For certain promotional offers, specific return policies may apply. Refer to the promotion details for more information.

QUESTIONS?

If you have any concerns or need assistance, our team is here to help. Reach out to us at +91-9717507669

RETURNING VIA COURIER

If pickup service isn’t available in your area, you can return the product using any reliable courier service to the address provided by our support team.

We are committed to making your experience smooth and transparent.